What is the minimum order?
Sample answer
Example: the minimum order is 5 boxes, which you can mix across products and brands.
Which payment methods do you accept?
Sample answer
Example: bank transfer and SINPE. Regular clients can apply for credit.
Where do you deliver?
Sample answer
We deliver anywhere in Costa Rica. Example: within the Greater Metropolitan Area in 1 to 3 business days and elsewhere in 3 to 5 business days.
Is there a delivery fee?
Sample answer
Example: delivery is free above a certain amount; your advisor will tell you in the quote.
Can I pick up at the warehouse?
Sample answer
Example: yes, at our Morepark, Pavas warehouse, Monday to Friday from 8:00 a.m. to 5:00 p.m., arranged in advance with your advisor.
Do you issue electronic invoices?
Sample answer
Example: yes, every sale is invoiced electronically in your company's name.
Can I mix products and brands in one order?
Sample answer
Example: yes, as long as each product is ordered in full boxes.
Do you offer samples?
Sample answer
Example: for new clients we can arrange evaluation samples of some products.
How is the kosher certification guaranteed?
Sample answer
Example: every product arrives with its original kosher seal and we can share the certificates if you need them.
What shelf life does the product have on delivery?
Sample answer
Example: we deliver with at least 6 months of remaining shelf life.
What if a product arrives damaged?
Sample answer
Example: report it within 48 hours of delivery and we will replace it.
Can you bring a brand or product that isn't in the catalog?
Sample answer
Example: yes, tell us what you need and we will look into importing it to order.
How often does new stock arrive?
Sample answer
Example: we receive containers every month and the catalog is updated on this site.
How quickly do you answer a quote?
Sample answer
Example: we reply within one business day.